nero188Privacy Policy

This page describes what we collect when you use nero188 and how we keep that data protected. We operate an online entertainment platform available where local law permits, and we take your privacy seriously. Our commitment is straightforward: we collect only what we need to run the platform, verify your identity, process your payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, Mandini, local payment, or online payment, and help you resolve issues. We do not sell your data to third parties, and we do not track you beyond what is necessary to deliver the service.

When you open an account on nero188, you give us permission to hold certain information. That includes your email, phone number, full name, and identity document details — all of which we need to comply with anti-money-laundering law and confirm that you are who you say you are. We also keep records of your account activity, deposits, withdrawals, and the football and live-casino games you access. If you use our platform during Liga 1 season or around major events like Piala AFF or Champions League matches, we may note which markets you browse so we can show you relevant updates.

Our servers may sit outside your jurisdiction, but we follow the same data-protection principles no matter where they are located. We encrypt sensitive data in transit and at rest. We limit access to your information to our support team and technical staff who need it to keep the platform running. We do not retain your data longer than necessary — typically, account records stay active as long as your account exists, and transaction logs are kept for the periods required by law.

What we collect and why

We collect your email address when you register on nero188. That is how we send you account confirmations, payment receipts, and support responses. We ask for your phone number so we can contact you if there is a problem with your withdrawal or if we need to verify your identity. We collect your full legal name and a copy of your identity card — either a national ID, passport, or driving licence — because Indonesian law requires us to confirm that you are an adult and that you are not on any sanctions list.

When you deposit money on nero188 using DANA, e-wallet, mobile banking, or a bank transfer to our local payment, online payment, or e-wallet virtual account, we record the transaction. That includes the amount, the time, the payment method, and whether the deposit went through or failed. Similarly, when you request a withdrawal, we log that request and track its status. We keep these records so you and we have a clear history of your account balance and so we can investigate any discrepancies.

We also log which games you play, which football markets you view during Liga 1 or Piala Indonesia fixtures, and roughly how long you spend in each section. We do this partly for your convenience — so we can show you a "recently played" list — and partly so we can understand how the platform is being used and where to improve. We do not use this data to build a profile of your betting behaviour to sell to advertisers. We use it only to make nero188 work better for you and to comply with regulatory requests.

Our nero188 privacy commitments

We use encryption — specifically, SSL (Secure Sockets Layer) — to protect data that travels between your device and our servers. Your password is hashed, meaning we store a scrambled version of it, not the password itself. If you forget your password, we cannot retrieve it; we can only send you a link to create a new one. When you log in, that link expires after a short time, so if someone else gains access to your email, they cannot use an old link to break into your account.

We may need to share your information with third-party processors. For example, if you deposit via DANA or e-wallet, those payment companies receive your phone number and transaction details — that is how payment processing works. We do not ask them to store your data longer than necessary. Similarly, we may use a third-party identity-verification service to check your ID document. We choose partners that follow data-protection standards similar to ours. We do not share your data with live-game studios, football broadcasters, or any other service unrelated to running your account.

If you have a question about your data, want to request a copy of what we hold, or believe we have made an error, contact our support team. We aim to respond within a few business days. We also give you the right to ask us to delete your account and associated data, subject to any legal or regulatory requirement to keep records. If you are in Jakarta, Surabaya, Bandung, or Medan, or accessing nero188 from elsewhere, the same rules apply: we treat all users' data with the same care, regardless of location. Our services are available only where local law permits.